Question 1

How quickly can you fix my sensor issues?

Accepted Answer

We understand that sensor issues can be frustrating and often leave your garage door inoperable or unsafe. In most cases, our technicians can diagnose and repair sensor problems within the same day you call.

For emergency situations, we offer [priority emergency service](/services#emergency) and can often arrive within 2-4 hours. Our trucks are stocked with common sensor replacements, including photoelectric eyes, wiring components, and mounting brackets, so we can complete most repairs in a single visit.

The repair time itself typically ranges from 30 minutes to 2 hours, depending on the complexity of the issue. Simple realignments might take just a few minutes, while complete sensor replacements or wiring repairs take longer.

If you're experiencing sensor problems—like your door reversing unexpectedly, failing to close, or flashing warning lights—[contact us](/contact) or call [(512) 890-3482](tel:15128903482) for fast, professional [garage door repair](/services#repair).

Question 2

What causes sensor issues in garage doors?

Accepted Answer

Garage door sensors are safety devices that prevent the door from closing on people, pets, or objects. Several factors can cause them to malfunction:

**Misalignment**: This is the most common issue. Sensors must be precisely aligned to "see" each other across the door opening.

**Dirty Lenses**: Dust, cobwebs, and debris can accumulate on the sensor lenses, blocking the infrared beam.

**Sun Interference**: Direct sunlight hitting a sensor can overwhelm the infrared receiver.

**Wiring Problems**: The low-voltage wires connecting sensors to the opener can become damaged.

**Moisture and Corrosion**: In humid environments, moisture can damage sensor components.

Regular [preventive maintenance](/services#maintenance) can prevent many sensor problems. Our technicians can quickly diagnose the problem during a [repair visit](/services#repair). Read our guide on [protecting your family with pinch protection](/blog/pinch-protection-family-safety) for more safety tips.

Question 3

Do you offer financing for new fiberglass door installations?

Accepted Answer

Yes! We understand that a new fiberglass garage door is a significant investment. We offer several financing options:

**0% Interest Financing**: Qualified customers can take advantage of promotional financing with no interest if paid within 12-24 months.

**Low Monthly Payment Plans**: Extended financing terms up to 60 months with competitive interest rates.

**Same-Day Approval**: Quick and straightforward application process.

Fiberglass doors are an excellent investment—learn more in our [cost per square foot guide](/blog/cost-per-square-foot-smart-decisions). To explore our [installation options](/services#installation) or see our door selection, [contact us](/contact) or call [(512) 890-3482](tel:15128903482) for a free consultation. Check out our [color selection guide](/blog/color-selection-guide) to find the perfect look.

Question 4

How often should I have my garage door serviced?

Accepted Answer

We recommend professional [maintenance](/services#maintenance) at least once per year for most residential garage doors.

**Annual Service (Minimum)**: A yearly tune-up includes lubricating moving parts, checking spring tension, testing safety features, and adjusting the door balance.

**Twice-Yearly Service**: If your garage door sees heavy use or you live in an area with extreme temperatures, consider servicing twice per year.

**Monthly Self-Checks**: Between professional services, visually inspect the door and test the auto-reverse feature. Read our [chain maintenance guide](/blog/chain-maintenance-complete-guide) for DIY tips.

Regular maintenance is cost-effective—it prevents costly [emergency repairs](/services#emergency). [Contact us](/contact) or call [(512) 890-3482](tel:15128903482) to schedule your maintenance. Also check our [summer preparation guide](/blog/preparing-garage-door-summer).

Question 5

What is covered under your 5-year warranty?

Accepted Answer

Our 5-Year Warranty is one of the strongest in the industry:

**Parts**: All parts we install are covered for defects in materials and workmanship for the full 5-year period.

**Labor**: If any part we installed fails within 5 years, we'll replace it at no charge.

**Installation**: Our [installation](/services#installation) workmanship is guaranteed.

**Transferable**: The warranty transfers to new homeowners, adding value to your home sale.

Our warranty reflects our confidence in our work. Learn more about the [cost and value of garage door investment](/blog/cost-per-square-foot-smart-decisions). For details, [contact us](/contact) or call [(512) 890-3482](tel:15128903482).

Question 6

Can you match my existing garage door style?

Accepted Answer

In most cases, yes! We specialize in matching existing door styles:

**Panel Matching**: We can often source an exact or very close match from the original manufacturer.

**Color Matching**: We offer professional color matching services—check our [color selection guide](/blog/color-selection-guide) for inspiration.

**Style Replication**: For discontinued doors, we find compatible replacements.

The best approach is scheduling a free consultation. Our [installation team](/services#installation) will assess matching possibilities. For a detailed look at options and pricing, read our [cost guide](/blog/cost-per-square-foot-smart-decisions).

[Contact us](/contact) or call [(512) 890-3482](tel:15128903482) to schedule your matching consultation. We serve [Austin](/service-areas/austin), [Cedar Park](/service-areas/cedar-park), [Round Rock](/service-areas/round-rock), and [all Hill Country communities](/service-areas).

Frequently Asked Questions